Privacy Policy

If you are new to data privacy, we recommend checking out the Electronic Frontier Foundation’s Surveillance Self-Defense guide (https://ssd.eff.org/) offers valuable information for navigating digital security.

Our Philosophy

Privacy is not a compliance checkbox; it is the structural baseline of our operations. We operate on a strict model of data sovereignty and hardware-level isolation, ensuring your information remains entirely within your control.

Absolute Minimization: We temporarily capture only the administrative data strictly necessary to facilitate communication and billing. We do not aggregate, monetize, or distribute client metadata to secondary markets.

Zero-Persistence Processing: All physical data recovery is executed on dedicated, air-gapped workstations. Your file system is never exposed to an external network.

Hardware-Level Sanitization: Temporary recovery images are retained on encrypted staging drives maintained in locked cold storage for a maximum 14-day verification window. Upon completion, all clone drives and temporary sectors undergo rigorous hardware-level sanitization (IEEE 2883-2022 and NIST 800-88 compliance) to guarantee the forensic destruction of your files from our infrastructure.

Heritage Data Rescue Privacy Policy

Last Updated: April 2026

Heritage Data Rescue (“we”, “us”) is committed to protecting your privacy. This policy explains how we handle your information when you use our data recovery services.

1. Information We Collect:

  • You Provide: Name, email, phone (optional), device type, problem description (via contact form or communication).
  • Your Device Data: The files contained on the storage device you provide for recovery.

2. How We Use Information:

  • To attempt data recovery from your device.
  • To communicate with you about your service request.
  • To process payments (if applicable).

We DO NOT sell or share your personal information or Device Data for marketing or any other purpose.

3. Data Retention & Secure Deletion:

  • Recovered Data: We keep temporary copies of recovered files for approx. 14 days after job completion for your verification.
  • SECURE DELETION: After 14 days, all temporary copies of your recovered files are securely deleted from our systems.

4. Data Security:

We use secure handling, encrypted communication, air-gapped work stations, and secure deletion to protect your information and Device Data. We take protecting your data seriously.

5. Contact Us:

For questions about this policy:
Heritage Data Rescue
Email: HeritageDataRescue@proton.me
Smiths Falls, Ontario